Exchange Policy

Tanchhuii - Exchange Policy

Thank you for choosing Tanchhuii for your handloom saree purchase. We want to ensure your satisfaction with our products. Please review our exchange policy for a smooth and hassle-free experience.

  1. Eligibility for Exchange:

    • We accept exchanges for unused and undamaged items.
    • Exchange requests must be initiated within [number] days of receiving the product.

  2. Exchange Process:

    • Contact our customer service team at [customer service email/phone] to initiate the exchange process.
    • Provide your order number, reason for exchange, and any relevant details.
    • Once approved, you will receive instructions on how to return the item.

  3. Return Shipping:

    • Return shipping costs are the responsibility of the customer.
    • Items must be securely packaged to prevent damage during return transit.

  4. Product Inspection:

    • Returned items will be inspected upon receipt.
    • Exchanges are subject to the condition of the returned item meeting eligibility criteria.

  5. Exchange Options:

    • Exchange options may include selecting a different size, color, or product of equal value.
    • If the desired item is unavailable, a store credit or refund may be offered.

  6. Refund for Exchanges:

    • If the exchanged item is of lesser value, the price difference will be refunded.
    • Refunds for exchanges will be processed within [number] business days.

  7. Exchanges for Defective or Damaged Items:

    • If you receive a defective or damaged item, contact us immediately.
    • Provide clear photos of the damaged or defective item for assessment.

  8. Exchange Exceptions:

    • Customized or personalized items may not be eligible for exchange.
    • Items showing signs of use or damage may not qualify for exchange.

  9. Contact Information:

    • For any exchange-related queries, please contact us at +91 9919151956

At Tanchhuii, we aim to make your shopping experience enjoyable. If you have any questions or concerns about the exchange process, our customer service team is here to assist you.

Thank you for choosing Tanchhuii – where tradition meets contemporary elegance.