Complaints Handling Policy

Tanchhuii - Complaints Handling Policy

At Tanchhuii, we value your feedback and are committed to addressing any concerns or complaints promptly. Please review our complaints handling policy to understand the steps we take to resolve issues and improve our services.

  1. How to Submit a Complaint:

    • To submit a complaint, contact our customer service team at [customer service email/phone].
    • Provide your order number, details of the issue, and any relevant supporting documentation.

  2. Complaint Acknowledgment:

    • Upon receiving your complaint, we will send you an acknowledgment within [number] business days.
    • The acknowledgment will include a reference number for your complaint.

  3. Investigation Process:

    • Our team will thoroughly investigate the issues raised in your complaint.
    • We may request additional information or documentation for a comprehensive review.

  4. Resolution Timeframe:

    • We aim to resolve complaints within [number] business days.
    • Complex issues may require additional time, and we will keep you informed of the progress.

  5. Communication of Resolution:

    • Once the investigation is complete, we will communicate the resolution to you.
    • This communication will include any actions taken to address the complaint.

  6. Refund or Compensation:

    • If the complaint is valid, we may offer a refund, replacement, or compensation as appropriate.
    • Refunds will be processed within [number] business days.

  7. Appeals Process:

    • If you are dissatisfied with the resolution, you may appeal by contacting our customer service team.
    • The appeal will be reviewed by a senior team member.

  8. Continuous Improvement:

    • We use customer feedback from complaints to identify areas for improvement.
    • Your insights contribute to our ongoing efforts to enhance our products and services.

  9. Confidentiality:

    • We treat all complaints with confidentiality and respect for your privacy.
    • Information related to complaints is shared only with individuals involved in the resolution process.

  10. Contact Information:

    • For any complaints or concerns, please contact us at +91 9919151956

Tanchhuii is dedicated to providing excellent customer service, and we appreciate your input. If you have a complaint, we encourage you to bring it to our attention so that we can work towards a satisfactory resolution.

Thank you for choosing Tanchhuii – where tradition meets contemporary elegance.